WHEN SOMETHING GOES WRONG , you need professionals who will get you up and running as quickly and painlessly as possible. StarFusion specialists work independently or supplement the skills of your in-house IT team to resolve problems and ensure a quick recovery.

Specialists from our team of engineers with an unmatched set of certifications, and skills and experience can be on-site within hours (prior to SLA) to solve problems ranging from minor technical glitches to full blown disasters.

But a service contract with StarFusion goes far beyond reacting to your emergencies. As full service IT consultants, we acquire a deep understanding of your systems, and then work pro-actively with you to support your growth and strategic objectives and to ensure peak performance of your IT infrastructure.

Working together with you and your IT department, our consultants and engineers analyze your network, perform preventative maintenance, and upgrade and develop your systems. You will receive management reports detailing trends in your network and use of service, suggestions for improvements, and full documentation of all changes and work done on your systems.

Whether your service requirements are limited to a small office of ten computers, or a large multi-site enterprise level network, you can have confidence in StarFusion ability to support you today and in the future.

WHAT A STARFUSION SERVICE CONTRACT MEANS TO YOU:

GUARANTEED ON-SITE RESPONSE TIME:
The reliability of knowing that technicians will be there when you need them.

QUALIFIED EXPERTS:
Our team of professional engineers provide a range of skills and depth of experience unmatched in the market.

10% TO 65% DISCOUNT OFF STANDARD HOURLY RATES:
You save money. The greater your needs, the lower the rate, GREATER ROI.

NO-NONSENSE "OPEN SERVICE" POLICY:
No limitations, no stipulations that your equipment is bought from us, no exclusions of what is covered.

CONVENIENT REGULARLY SCHEDULED VISITS:
A technician will visit your site to perform preventative maintenance and any tasks you have waiting.

SATISFACTION GUARANTEED:
All work performed under the service contract is guaranteed. You can always be sure we use no more time than necessary to do the best job possible.

VARIATIONS OF SERVICES INCLUDES:

1. Full Outsource Service Agreement

2. Partial Outsource Service Agreement

Our partial outsource service agreement gives you 5 weekday IT remote and on-site support on
Mondays to Fridays from 9am-6pm and 9am to 12pm on Saturdays

Designed for companies that require maximum
computer uptime - the monthly preventive maintenance will detect
and eliminate any computer problems before it deteriorates. Bundled with our leading RDS technology and 4-hour response time repair service; you can be assured of total peace of mind.

Service Level Agreement includes but not limited to the following:

3. Ad-Hoc Outsource Service Agreement

You may be a 1 man office setup or have a handful team whom may need some IT support from time to time. It's definitely cost effective for you to outsource the IT department to faciliate your IT perspectives in your office. Call us and our technical engineer will be on site within 4 hours.